Not being able to change your Bigpond login password can be an aggravating thing, especially when one considers that this is related to security. Bigpond email service, which is now part of Telstra, has thousands of users in Australia and offers a service which sometimes is not utilized as people are unable to recover their passwords quite simply. Here’s an easy method that will assist you in resolving this problem.
Why Do People Fail When They Try To Change Their Password?
If you are trying to change your Bigpond password and being unsuccessful, here are some possibilities that could be responsible for this problem:
Accidentally Entering the Wrong Current Password
Most services require you to provide your existing password in order to set up a new one. As much as one is correcting the typing, one is also supposed to remember that it is the current and not the ‘someday’ password that is being used.
Forgot the Current Password
For those who cannot recall a current password, it is likely that they will use the option of changing the password rather than the option of changing it. You would have to use the password recovery option for that purpose.
Poor Internet or Lack of Internet Connectivity
There are instances where the internet quality and speed are not sufficient and this can affect the process of changing the user’s password. Make sure that the connection is good and try again.
Browser or Device You Are Using Has Issues
Sometimes, the browser or device that is present has its own issues. In case of concerns, a different browser or device may be used.
Steps to Resolve Bigpond Password Change Issues
If you have used the reasons for the problem as specified above and you are still unable to change your password then carry out these steps in a bid to fix the problem.
Go to the Telstra web page
With your web browser, navigate to the Telstra home page and head to the Telstra login page. Type in your Bigpond email address and password and click the login button.
Use the ‘Forgot Password’ Option
If the regular and the only method you know password change doesn’t work, click on the ‘Forgot Password’ instead. This enables password change even if one isn’t logged in. However, ‘forgot password’ requires you to input your email address and sometimes your phone number.
Verify Your Identity
Telstra will require one or some certain information in order to proceed to confirm your identity including your mobile phone number or Answers to Questions. Giving out such information mostly helps in verifying who the account owner is.
Click on the Reset Password Option
Once asked and verified, Telstra will send a password reset link to your recovery email address or mobile phone. Click on that link then you have to create a new password. Make sure you generate a strong password containing numbers, symbols, and both upper case and lower case letters.
Attempt Logging In Using the Newly Created Password
You will then be taken back to the Telstra website or Bigpond email portal to log in with the new password after changing it. This will help in proving that the password change has been successful.
Recommendations to Prevent the Re-occurrence of the Issue
- Update Account Recovery Info: Always ensure that your account has a recovery email and phone number as this will help you reset the password with ease whenever it is forgotten.
- Deletions Of Old Cache Files: Every now and then there could be older cache data that could be interposed with one logging in. This can be remedied by clearing one’s browser history.
- Call Telstra Support: If these do not help, you instead have to call Telstra customer service. They will help in changing the password or even address your concerns over any underlying issues with your account.
It should not be complicated to Change Bigpond password, yet in some cases, slight problems arise. Otherwise, we have explained some of the procedures that you can follow and get back to your account safely.