When you forget an old password in your Bigpond account and need to access some important emails or documents, it can be a catastrophic experience. But fortunately, it is quite easy to recover your old Bigpond password or email, now known more popularly as Telstra. Relieve your worries and follow this guide to get access to your account in a safe manner.
Step 1: Open and Search the Telstra Login Page.
Upon opening your web browser, you can go to the official Telstra login page using the web address www.telstra.com.au. You can also enable the link by effectively scrolling to the login section of the webpage.
Step 2: Hit “Forgot Password?”
Clicking on the “Forgot your password?” link on the login page should be straightforward. This link will take you to the standard password reset process, which you now have to complete in order to reset your password.
Step 3: Provide Your Email or Username.
A box requesting either your Bigpond email address or your username will appear. If you have two email addresses associated with the Bigpond account, ensure that you enter the one that is correct because entering the incorrect one will cause problems later.
Step 4: Provide Confirmation for the Password Change.
The user will be prompted by Telstra to go through another step that is a security check when they need to change their password. As a part of this process, an SMS code will be sent to your mobile phone number that you registered quite a long time ago, and you might have to answer security queries that were set up at the time your account was created. Follow the instructions carefully to prevent problems from arising.
Step 5: Opt for a Recovery Option
You will now be prompted with password reset options. These include:
- Email Link: A message will be sent to the email you registered with. The message will explain how to change your password.
- SMS Code: A verification code will be generated and sent to the phone number you have registered with for your account. Enter this code in the given space on the recovery page to continue.
Make sure that the options are easy and that the people are able to abide by the instructions that have been provided to them. If you do not have any of the registered email or the mobile registered number, you may wish to contact Telstra support for help.
Step 6: Change Your Password
After receiving the recovery code, you can use this to create a new password for your account. Look for a password you have never used before, and make sure it is robust and secure. Always use a variety of upper and lower-case letters, numerals, and even symbols that you have never used before in the password.
Instructions for Creating a Strong Password:
- Create a series that uses eight or more characters.
- Do not use commonly used terms like “password” or your own name.
- Make sure that there are letters, numbers, and special symbols in your password.
Step 7: Log In Using the Newly Reset Password
After resetting your password, you can revisit the Telstra login page, enter your Bigpond email and new password. So long as the details are right, you will be able to access your account once again.
Common Problems Encountered
- No Access to Registered Email or Phone: In the event you have lost your email or phone that is associated with your account, ask for assistance from Telstra customer service. They may ask for some proof of identity though.
- Recovery Link Was to Be Received but Was Not: Kindly check the spam or junk folder in your email. If it is not available, maybe resending the link will work, or check why you are using the wrong email.
Some Additional Ideas
- Change Security Information: The very first step to be taken after logging in should be finding the recovery options and modifying the security settings so that it will be easier to recover the password in the future.
- Password Is Not Set Once for a Lifetime: It is also advisable to change the password for your Telstra account after every couple of months as it can offer the best security and help in the prevention of any unauthorized access.
Following such steps will offer you the possibility of Recover Bigpond Password and successfully accessing the important emails and data. In case of any difficulties, Telstra support can be contacted.