When you send an email and a message stating its failure upon delivery arises, especially from the Bigpond email system, it interrupts your flow of communication and can be quite a hassle, especially in the work environment. Therefore, these issues are explored, and their resolutions provided, without necessarily arranging each part into a problem-solution orientation.
Understanding Issues That Occur Frequently
Missing the Right Email Address
The most common issue that can make an email fail in delivery is an incorrect email address. Even an error in the email address, such as missing one numeral, can cause your email to fail. Don’t send an email before making sure that the recipient’s address is not misspelled or contains other wrong characters.
Inability to Retrieve Mails Because the Inbox Is Full
Another issue could be on the recipient’s email, whereby the email inbox is full. If the inbox has accumulated emails and reached the saturation point, it will refuse to accept any new emails, leading to a failed delivery message being sent to the sender.
Excess of Acceptable Email Attachments Size Policy
Apart from the roof brought by the homeowner, Bigpond, along with most email services, also sets a limit on the size of attachments that your emails cannot exceed. If your email has files or images larger than this size, the message will not go through. You may consider reducing the size of the files attached to the emails or even sending the attachment files through other means.
Email Server Downtime
As with all technology, a server issue can also impact the ability of a customer to send and receive emails. In cases where the problem is with Bigpond’s servers, it may be necessary to wait until the server is working properly. Checking the service status page of Telstra may prove useful in finding information about any problems with the email services.
Spam Filters
Emails can be challenging because there are occasions when emails will be bounced back after being deleted by aggressive filters. These filters may block emails that contain certain words, or the sender may have been tagged for poor email practices. Making sure that your emails are written in a formal tone and clearly explain the intent can help reduce this problem.
Security Settings
Security features on the sender’s account or the recipient’s email account are also reasons why emails may fail to go through or be received. These settings may block content from certain addresses or websites, preventing messages from going through.
Helpful Tips to Observe for More Effective Email Management
- Regular Checks: Regularly checking your email settings and server status can help prevent issues that may act as barriers to sending emails. Emails often get lost in the inbox, “pushed down” to the bottom. If you think your email was not received, consider using other means of contact, such as a phone call or text message, if the issue is urgent.
- Maintain Clean Lists: Strategies should be devised to create effective mailing lists. It is also important to remove inactive or incorrect email addresses from the list to increase the chances of successful delivery.
- Follow Up: When an important email fails to deliver, follow up. There’s a chance the message was blocked or simply lost in the recipient’s inbox.
Conclusion
The Bigpond email service does not present ‘could not deliver’ messages as mere annoyances. These messages help ensure information circulates uninterrupted. Understanding the causes of such failures and taking preventive measures on email accounts will drastically reduce interruptions in virtual communication. If the problems persist, contact Bigpond Customer Support for detailed guidance.