If you are using your Bigpond email through Outlook and at this moment you can’t send or receive emails, you are among many who share this frustration. A problem like this is particularly annoying if several times the emails that you send do not reach their targets. Problems such as the bounce-back issue will be discussed in the light of this blog owing to the fact they are very common concerning email services.
What Is Mostly Meant By A Bounce-Back Email?
There are instances where emails cannot be sent because they have been returned to the inbox due to numerous factors and circumstances. Most of the time, when an email is undeliverable, the user is alerted with a message or indication of some sort of reason the email hasn’t been delivered. There are cases of emails bouncing back, to which several people also complain about email logging or server logging, such as with the Bigpond service mail. However, the most prevalent issue is with the email address of the recipient, the email clients (in this case, Outlook), or email server configurations.
Reasons for your Bigpond email account bouncing back any email sent to them
Outlook users face bounces of emails sent from Bigpond email accounts due to a multitude of factors:
An example of a participating email account is silica.e.ds@bigpond.com – users who do not correctly write down the address where the message will be sent are often confounded by explanations such as it was a default setting or a misspelled or incorrect address containing one letter.
- Spam Filters: It is possible that your email is bounced back to you if the recipient has a very strict spam filter. In case you have included attachments or certain words in your email, this may cause the email to be rejected by the spam filter.
- Server Problems: Sometimes the Bigpond email server or the email server of the recipient may be down, and the emails will be returned to the sender.
- Incorrect Outlook settings: If the Outlook settings are not appropriately configured, there could be issues in sending emails that may lead to a bounce-back.
How to Resolve Bigpond Email Bounce Back Problem in Outlook
There are a couple of procedures that you can use to fix this issue:
Step 1: Confirm the Email Address
Begin by confirming the email address of the person who will receive the message. Ensure that all the letters, hyphens, and words in the email address are correctly spelled. Forgetting to add any of these important details will prevent the email from being delivered. In case there are no mistakes in the email address, proceed with the subsequent steps.
Step 2: Check spam filter settings in your email client
Examine if you may have inadvertently included something in the message that can be considered spam by the recipient’s email server. Don’t overuse promotional phrases, and refrain from excessive use of capital letters or too many large attachments.
Step 3: Inspect the Outlook Settings
First, check how your Outlook is set up. On occasion, incorrect Outlook server settings can create complications. Check your account to see if the settings for incoming and outgoing mail are set in accordance with Bigpond’s recommendations. You can find this information on Bigpond’s support pages.
Step 4: Get in Touch with the Email Provider
In case, despite the attempts above, the email gets bounced back, then something is wrong with Bigpond’s email servers. In this event, it would be best to reach out to Bigpond support to see whether they are experiencing problems or downtime. Likewise, there may be problems with the email provider of the recipient, so usual inquiries are not out of place here.
Step 5: Use Webmail as an Alternative
If the bounce-back situation does not get better in Outlook, consider using Bigpond webmail for now. Since the webmail system operates differently, it is less likely to have the configuration problems Outlook does when sending out emails before the issue is resolved.
Conclusion
This article considers how to resolve the bounced email problem while using Bigpond emails within Outlook. However, it is recommended to check the email address and Outlook configuration parameters first and contact Bigpond Customer Care if the issue persists. It is important to follow these recommendations to reduce the likelihood of encountering bounced emails in the future.
It is also a best practice to periodically update and review the settings of your email account to prevent such problems from arising in the first place.