If you use Bigpond email with Microsoft Outlook, you may face problems where app-generated passwords don’t work. In this blog, we will provide a simple guide to help you troubleshoot these issues effectively.
Check Your Email Setup
Before trying complicated solutions, always make sure that your email setup in Outlook is correct. Typically, Bigpond uses IMAP settings which should be set up as follows: the incoming server as imap.telstra.com and the outgoing server as smtp.telstra.com. Make sure that SSL encryption is on with ports 993 for incoming and 465 for outgoing servers. It is important to note that these settings are vital in ensuring secure and reliable email functioning.
Identify Common Password Issues
Below are some of the possibilities behind non-functioning app-generated passwords:
- Accurate password entry: The passwords made by the apps are generally intricate including combinations of upper case letters, lower case letters, numbers and symbols. A slight typing error when entering the password can lead to login failure cases. Therefore it is essential to type your password exactly as it was created.
- Password Expiry: Remember that app-generated passwords usually expire after a certain time. If there has been some time since the password was created but not used, it can become invalid.
- Account Lockout: As part of security measures, after several failed attempts at logging in, an account may be temporarily locked down. In such cases, wait for some time before trying again or contact Bigpond technical support for assistance.
- Technical Issues: There may also be technical problems from Bigpond’s end such as system maintenance or glitches that can affect the functionality of a password. Make sure your app is updated and confirm if the internet connection is fine. Restarting the app or your device might solve temporary issues.
Additional Troubleshooting Steps
Here are some additional troubleshooting steps for you to follow if the above-mentioned methods fail to solve the issue:
- Double Check Server Settings: Sometimes settings can inadvertently get changed or misconfigured. Ensure that you confirm your server settings in Outlook to see whether they are aligned with Bigpond’s recommended standards.
- Update Outlook Application: Make sure you have downloaded the latest version of Outlook. Most email setup problems could be resolved just by updating the software.
- Scan for Account Problems: Inaccuracies in billing or account suspensions make it difficult to log in. Confirm no such issues exist linked to your Bigpond account.
- Contact Support: If nothing seems to work out, try reaching out to Bigpond customer support which should be able to provide you with the exact solution.
Conclusion
We understand it can be frustrating to deal with app-generated password problems in Outlook. However, following the tips and steps we have mentioned can boost your chances of fixing the issues yourself. Just try to make sure you are maintaining your email settings, updating your passwords regularly, and reaching out to Bigpond customer Care when the issue is not getting solved.