We all know that Bigpond is a well-known Australian telecommunication service provider and offers secure email services. Some reports have informed that by the end of 2020, BigPond managed to get more than 18 million users by offering high-quality email services. Even though Bigpond, which is now taken over by Telstra, promises to offer superior services, users still face various issues due to different reasons. If we talk about a common problem, it is BigPond account configuration issues. Such issues can cause your BigPond account not to work properly, and you may not be able to receive your emails. So, how to fix those issues? Here we have mentioned some easy methods that will surely help you. Let’s have a look.
Bigpond IMAP Configuration
If you are facing issues while sending or receiving emails, then you may need to change your Bigpond Email’s IMAP configurations. Here you will have to change both the IMAP incoming and outgoing server settings.
For the incoming server, you need to set the incoming server address to “imap.telstra.com.” For the incoming server port, enter “993” and then choose “SSL” for the encrypted connection type.
Now for the outgoing server, type “smtp.telstra.com” in the box of the outgoing server address. Then set the port number to “465” and enable the SMTP authentication.
Bigpond POP Configuration
If you choose POP account type or Post Office Protocol, then ensure that your account type is set to “POP3”. For the incoming server address, you need to type “pop.telstra.com” in the box and enter “995” in the incoming server port box.
Turn off Your Security Programs
Sometimes, your security or anti-virus programs may lead to some issues while setting up or sign-in to your Bigpond account. So, before configuring your Bigpond email account, it is advisable to temporarily disable your mobile or desktop’s antivirus programs. Once you are done with setting up your account, turn them on.
Remove Add-Ons or Plugins From The Browser
You should also consider disabling or removing add-ons or extensions from your browser if you are unable to access your Bigpond email account, as they can block or interfere with the account login process.
Reinstall the App
If you are using the My Telstra app, then you can uninstall and reinstall the app to solve the account configuration issues. This will reset your settings. Don’t forget to upgrade your app to the latest version to enjoy interrupted services.
Contact Customer Support Team for Instant Help
Hope you can now use your Bigpond email account without any issues. However, if you still need any help on this, feel free to get in touch with the Bigpond Customer Support team, which is available 24×7. They offer prompt services and support to all Bigpond users and guide them with easy-to-follow steps for any type of issue. So, go on and contact their team now.