You are not the only person who has reported issues regarding accessing BigPond Email after canceling Telstra internet service. The consequences of canceling or switching your Telstra broadband package are experienced by most consumers. Internet, in particular, is most often communicated through a BigPond email, which ties subscribers to Telstra services. Hence, the good news is that the problem is isolatable and therefore can be solved, bringing you back to accessing your BigPond email account.
How to Get Information on My BigPond Email Account After I Cancel My Internet Connection With Telstra?
A BigPond Email account is usually provided to you when you register for Telstra internet service. However, upon cancellation of Telstra internet services, Telstra internet email users most frequently struggle with problems related to their accounts. It isn’t unusual for Telstra to make email services available for a limited time to its consumers as an added feature after an internet connection has been terminated.
Without needing to resort to an expensive Telstra broadband plan, users can easily retain their BigPond email account and carry it along or simply make sure they use it in the future. Using a Telstra internet service provides extra benefits, but abandonment of it may cause a suspension of the email service.
Resolving Issues in Telstra
Log In Using the Telstra Account
The first step is to use your My Telstra account to sign in. Next, check to see whether your BigPond email account continues to be part of your services. If you are unable to log into your email, a notice explains the reason why you are not able to do so. Check online for clues as to what to do next.
Engage Their Support Services
Should your BigPond email be inactive, contact Telstra customer service. You can do this through their web page, chat service, or via a call. Let them know that you wish to maintain your BigPond email account, even after discontinuation of your internet services. Perhaps Telstra will propose to move your email to a standalone plan that does not require an internet plan for a reasonable fee. Be prepared with specifics of your account and other required identity details.
Restore BigPond Email Account
After you have placed a call to Telstra with instructions, you will be able to restore your previously held account. Having a BigPond email will no longer require a Telstra internet service; rather, all that is needed is an email-only plan. After you arrange the settings, you will begin receiving emails again.
Reconfigure Your Email Preferences
When the email account is active again, double-check that the app or email client is set up correctly. Make adjustments to the incoming as well as outgoing server addresses for BigPond email in order to comply with Telstra’s published procedures. These can be located on the Telstra support website, or clients can contact the Bigpond Customer Support Service.
How to Solve Potential Problems
Keep an eye on your email services by constantly checking your Telstra account to avoid outages in the future. Up until that time, switch off any unnecessary subscriptions; your BigPond email account must remain active. Most critical emails may be deactivated completely overnight, so it is prudent to make a backup of all of them.
Final Thoughts
In contrast, if you cancel your Telstra internet service and your email account is still active, it may be due to the fact that there was a BigPond plan associated with that account. Alternatively, if you talk to Telstra and get an email-only account, your email is usable as per your instructions. There are measures that can be taken to retain a BigPond email account and ensure that it can be accessed unattended in the future.