It may sound quite perplexing when you find that the BigPond password, which works perfectly when trying to log in to your laptop, gets rejected while trying to access it on your mobile phone. The good news is that there are a number of common reasons for this sort of situation, and most of the time, it’s just a matter of time before it gets resolved. This blog focuses on describing the causes of the problem and fixing this issue step by step.
Check If The Connection Is Active
Touching on profoundly significant aspects or issues in connection with the phone BigPond password tools, it is appropriate to suggest checking the active or inactive internet connection on the phone regarding the issue. Try to re-establish or reconnect devices as sometimes all other devices work, but the phone simply cannot contact the BigPond server due to weak or unstable connections. Make sure there is a strong Wi-Fi connection, or there is stable mobile data present on the phone. Restarting Wi-Fi or switching from Wi-Fi to mobile data and back to Wi-Fi would be the right step to seek stability in the network, which is the core part of mobile technologies.
Confirm Email Settings on Your Device
If the settings are incorrect, your BigPond account may reject your password on your mobile phone. When adding your emails to a phone, it is essential that the server settings are specified correctly. Ensure that your incoming and outgoing mail server settings are consistent with those recommended by BigPond. This information can be found on BigPond’s official website or by reaching out to technical support for the correct settings.
Set the incoming mail server to either “imap.telstra.com” or “pop.telstra.com” based on preference, whereas the outgoing server should be “smtp.telstra.com.” Further, check the port numbers and security settings to confirm that everything is set appropriately.
Confirm that You Are Entering the Right Password
While logging into your phone, it can often be very easy to incorrectly input your password. If this is the case, make sure that the correct password is being typed in, particularly for special or upper-case letters. Mistakes can also occur on mobile devices, as small keyboards and automatic capitalization may lead to password entry errors. Be sure to check that the right password is being entered and that no part of it is being edited by your cell phone’s autocorrect.
Update Your BigPond App or Email App
Sometimes, smartphones experience complications in the opening of applications that are outdated. In this case, it is necessary to upgrade the app to the most recent version. Other than new features, updates are meant to deal with bugs and other compatibility issues that could lead to the rejection of the user’s password. Updates can be carried out by going to the Google Play Store or the App Store and checking for updates for the particular email app in use.
Reset Your BigPond Account Password
Alternatively, if the problem persists and none of these changes worked, then it would probably be ideal to change the password of your BigPond account. It is common that after a new version update, passwords are not fully synchronized across multiple devices due to advanced security measures. In this regard, it would be appropriate to use the BigPond password management software. After resetting the password, attempt to log in on both a laptop and phone.
Conclusion
It can be annoying to have your BigPond password function correctly on your laptop but not on your mobile device; in most cases, this is caused by connection problems, incorrect configurations, or the use of obsolete applications. This issue can be managed by ensuring internet connection, checking email configuration and passwords, and installing the latest versions of applications for emails on the phone. If the issue persists, changing the password is often the best option. If nothing else works, you can call BigPond Customer Support and explain the problems you still have.
By employing these steps, your BigPond email account will never be inaccessible on any of your devices.