Email has become an essential tool of communication as it enables us to do business, socialize, and perform many other tasks. However, with your BigPond email account, you may sometimes experience challenges in sending or receiving email messages. If you encounter these issues, you need to deal with them as soon as possible to ensure that communication is not interrupted. In this blog, a basic guide will be provided to help you solve frequent email problems with BigPond.
Step 1: Ensure That You Have Internet Connectivity
The most vital step is to find out if there is a network connection. Problems in sending or receiving emails are often caused by low or poor connectivity. Get active internet access and go to different web pages to see if the connection is secure.
Step 2: Make Sure That Email Settings Are Correct
Faulty email settings are one of the reasons for failing when attempting to send or receive emails. Make sure your email settings are correct.
- Incoming Mail Server (IMAP or POP3) – Check the settings recommended by Telstra regarding the server address, port number, and security settings.
- Outgoing Mail Server (SMTP) – Ensure that the needed information about the SMTP server address and port number is correct.
- Username and Password – Make sure that the correct email and password are configured in the email client settings.
Step 3: Check the Storage of Your Email
One of the reasons email cannot be received is because the inbox has exceeded capacity. Just as there is a limit to the number of messages that can be sent or received by an email service provider, there is usually also a limit to the storage space in the inbox. Open your inbox and remove all undesired emails in order to make space.
Step 4: Check for Email Blockages
There are cases where one cannot receive emails, and this may be due to some of the following reasons:
- Spam Filters: Ever received an email that contained no message at all? That’s how they get rid of spam mail. Look in the spam or junk email folder to see if any of your emails have been accidentally flagged as spam.
- Blocked Addresses: You might find out that a certain email address of the sender is blocked somewhere in your email.
Step 5: Upgrade Your Email Software
Some problems, like emailing situations, arise when emailing software is not up to date. Make sure that the email client or app is always running the latest version. It tends to resolve certain usage issues and improve functionality.
Step 6: Reach Out to BigPond Help Desk
If none of these basic solutions helped to rectify the issue, BigPond support should definitely be reached out to. They are able to offer relevant help that is specific to your account and fix related account issues. You may contact them on their website or through their customer care number.
Conclusion
Encountering email sending or receiving issues can be very annoying, but these specific troubleshooting steps can help you resolve it on your own. Problems sometimes start with losing connection to the Internet, an incorrect email account configuration, or an overflowing inbox. If none of these steps solves the problem, don’t hesitate to contact BigPond Customer Care Number. These steps help in preventing communication failure and promote efficient emailing.